For insurance questions, please visit our Insurance FAQ.
What kind of massage can I expect from The Garage?
We tend to specialize in medical, treatment-based massage - but that doesn’t mean we can’t give you a relaxing experience. You can expect heated tables, towels, and hot stones woven in to decrease stubborn tension and stress. After a short intake with your therapist, they will construct a plan to ensure your massage will be customized to suit your treatment goals. We are VERY selective about who we work with, and train every therapist we hire to maintain an excellent standard of care. Whether they have 12 months or 12 years of experience, all of our therapists are here for the same reason - they are GOOD at what they do. We look for massage therapists who are versatile, to ensure every client can find exactly what they’re looking for from our studio. Check our bios page to find your perfect therapist!
Do you ever have same day appointments or do I have to book out?
We do book out quickly, especially in fall and winter. If you have specific days/times that work for your schedule, booking out is ideal to insure you can get the appointment time you need. Our current policy prevents us from booking appointments over 120 days from the current date, to ensure fairness in online booking. We do occasionally get same-day and next-day cancellations which you can find on our MindBody site (we recommend checking between 8-11AM for the best results).
Do you offer couples massages?
We have one room for couples massage. This room can be booked over the phone only because we need to make sure it does not get booked by more than one couple at a time. Table massage and Thai massage can be done in this room together.
I'm having trouble booking with my mobile device. What am I doing wrong?
Our online booking can be confusing if you are using a mobile device - especially when we are booked out for a while. On mobile devices the easiest route is to download the Mind Body Connect app.
When booking through the website keep in mind that when looking for available appointments the day must be green with a check mark. Although the grey boxes say "available" there is no availability that day. When searching, if you leave the date range filter as “As Soon As Possible”, it will automatically force a two-month range. You should manually adjust the date range search for more results.
What is your Cancellation Policy?
We require 24-hours’ notice for cancellations or rescheduling appointments so that we can schedule someone else. If you cannot give 24-hours notice, you will be charged the full amount for the appointment. For anyone who “no-shows” an appointment, they will be charged the full amount for their scheduled appointment. If you are 30 minutes late and your appointment is shortened in length, you will be charged the full amount that you were initially scheduled for. These policies are in place for respect to our therapists, office staff, and other clients. Please arrive on time and be ready.
Cancellations can be made via phone (425) 998-6542. Leave us a voicemail or send us an email if you do not reach one of our staff.
All clients are required to have a credit card on file in the event of late cancellations.
We recognize that emergencies happen. For cancellations made within 24 hours, it will be at the discretion of the office staff if a client must pay for the full service of the missed appointment.
In the event that you or a family member is violently ill, either vomiting or diarrhea or has had a fever in the 24 hours prior to your appointment, please be respectful and kindly cancel your appointment. For these types of cancellations, there will be no charge because we do not want to expose our staff and other clients to illness.
It is your responsibility to keep track of your scheduled appointments via the mobile app, email and text confirmations, or by confirming your appointment online. We are not responsible for missed appointments due to client error.